for Home Health
Consolidate referrals into one system, assess liaison outreach activity and access real-time analytics.
Enquire for home health Referral management solutions for home health agencies
Enquire CRM was designed to capture and accurately track more referrals real-time and improve conversion for team members.
Referral Management
Enquire crm
Referral Management
Enquire CRM was designed for skilled nursing and rehab facilities and can be customized with each client’s terminology, workflows and admissions process.
Features and Functionality
- User-friendly interface
- Mobile app with speech-to-text
- Email, text and calling with auto-logging
- Integrations with hospital eReferral and eFax
- Connection to Electronic Health/Medical records
- Patient Transition NetworkTM
eReferral Integrations
Enquire crm
eReferral Integrations
Enquire CRM connects directly to hospital systems via an eReferral engine and eFax reader. With direct connection to AllScripts, Navihealth, Epic and more organizations can capture all referrals real-time.
Benefits of electronic referral management
- Decrease data entry with automatic referral tracking
- Attain the full patient profile so no vital details are missed
- Scrub the entire patient profile for keywords in your clinical grid
- Increase the speed of the pre-admission process
- Automatically track referral sources
Account Tracking
Enquire crm
Account Tracking
Enquire CRM houses information about your referring hospitals, physician and referral sources and each referral is connected to the source contact, physician and account automatically.
Account tracking features:
- Track business development activities
- View referral source patterns and conversion
- Gain insight into admissions and denials by account
Eligibility Verification
Enquire crm
Eligibility Verification
Enquire CRM integrates with insurance verification systems and with one click can show each patient’s eligibility and attach information directly to their profile.
Eligibility verification features:
- Verify payor through insurance verification system integrations
- Automated search for high-cost meds and other customizable keywords
- Save verification document directly to patient records
Referral Management
Enquire crm
Referral Management
Enquire CRM was designed for skilled nursing and rehab facilities and can be customized with each client’s terminology, workflows and admissions process.
Features and Functionality
- User-friendly interface
- Mobile app with speech-to-text
- Email, text and calling with auto-logging
- Integrations with hospital eReferral and eFax
- Connection to Electronic Health/Medical records
- Patient Transition NetworkTM
eReferral Integrations
Enquire crm
eReferral Integrations
Enquire CRM connects directly to hospital systems via an eReferral engine and eFax reader. With direct connection to AllScripts, Navihealth, Epic and more organizations can capture all referrals real-time.
Benefits of electronic referral management
- Decrease data entry with automatic referral tracking
- Attain the full patient profile so no vital details are missed
- Scrub the entire patient profile for keywords in your clinical grid
- Increase the speed of the pre-admission process
- Automatically track referral sources
Account Tracking
Enquire crm
Account Tracking
Enquire CRM houses information about your referring hospitals, physician and referral sources and each referral is connected to the source contact, physician and account automatically.
Account tracking features:
- Track business development activities
- View referral source patterns and conversion
- Gain insight into admissions and denials by account
Eligibility Verification
Enquire crm
Eligibility Verification
Enquire CRM integrates with insurance verification systems and with one click can show each patient’s eligibility and attach information directly to their profile.
Eligibility verification features:
- Verify payor through insurance verification system integrations
- Automated search for high-cost meds and other customizable keywords
- Save verification document directly to patient records
Trusted by providers
Explore Enquire for Home Health
Enquire CRM
Capture every referral and improve interoperability
Enquire CRM captures more referrals and drives the greatest outcomes for patients.
- User-friendly interface
- Automated workflows
- Click to call, text and email
- Custom terminology
- Pre-admission checklist
- Referral tracking
- Outlook/Gmail integration
- Hospital eReferral engine
- Marketing automation
- Mobile app
- Custom dashboards
- eFax reader
- Account management
- EMR integration
Contact center
Never miss another referral with Enquire Contact Center
Enquire Contact Center is knowledgable about home health and dedicated teams assist clients across the country with referral management and post-discharge follow-up.
- Inbound and outbound calls
- Live chat services
- Web form response
- Referral response
- Post-discharge follow-up
Live Chat
Easily capture inquiries with Live Chat
Connect with your website visitors in real time with live chat. Enquire Contact Center converts online chats to patients while also providing immediate support.
- Real-time chat
- Dedicated team
- Simple to install
- Proactive chat pop-up option
- Fully integrated with Enquire CRM
Marketing Automation
Improve engagement with referral partners
Enquire Marketing Automation Platform (MAP) delivers timely, personalized messaging to key stakeholders.
- Create email templates and drip campaigns
- Create landing pages and link to digital advertising
- Enquire CRM integration populates exact market source of referrals
- Procure call tracking lines integrated with Enquire CRM
business intelligence
Make real-time decisions with automated dashboard reports
Enquire Business Intelligence creates beautiful and insightful reports and dashboards for your team automatically, removing the need for manual reporting.
- Reports are rolled up by company, region and location
- Create custom reports and dashboards
- Understand your referral patterns and business development performance
- Gain insight into admissions and denials
Resources
Find out how home health agencies are benefiting from the Enquire technology ecosystem!
Testimonials
Thank you for supporting Symphony with immediate adjustments to our Enquire tracking of COVID-19 referrals. These referrals are coming in volumes and your quick enhancements and adjustments has allowed us to use the data to make clear admissions business decisions. During a time of uncertainty, it is clear that Enquire is there to support us.
Alison S. Zaleski, Symphony Post-Acute Network
Enquire helped us quickly put in place a COVID-19 prescreening form to be completed on every new referral. They created a screening tool that is uploaded to the patient record which helped our nurses quickly identify new referrals that may be having COVID signs and/or symptoms prior to admission.
Sheryl B. Albin, Legacy Management Group
Frequently Asked Questions
Can we migrate our data from our current system to Enquire CRM?
With 95% of our customers coming from a legacy system, we have lots of experience migrating data! Our implementation and migration process consists of mapping old data to our system and giving each client a sandbox to take a look at data and compare to their old system prior to moving it into production.
How much does it cost?
The setup fee is determined by the size of your database(s) and system you are migrating from. After that the cost is $110 / user per month and volume discounts are available at 20, 50, 150, etc. users. This cost includes full access to the CRM, account management, and support and the help desk (located in Denver and accessible via phone and email).
Do you provide marketing automation?
Yes we do! We have a fully integrated marketing module where you can create email templates, landing pages, surveys, web forms and integrate call tracking numbers. Marketing is fully integrated with the CRM for better tracking of market sources and return on investment from market sources.
How long does implementation take?
A typical timeframe for a CRM implementation with a data migration or transfer from a legacy system is 4 weeks. This includes provisioning each location(s) database, configuring forms, fields, and users and configuring automated workflows. Those that don’t need a migration of data can get up and running in a week depending on their scope.
Is Enquire CRM HIPAA compliant?
Our system is HIPAA compliant and all data is hosted in Microsoft’s trust center so that you never have to worry about hosting, maintaining or losing data.
Do you integrate with other systems?
We already have integrations with 45+ popular industry EMR/EHR and billing systems. We also have a robust API that can be used to integrate with any system including internal systems.
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©2022 Enquire®. All Rights Reserved.