Customizable Skilled Nursing Solutions
Our CRM, EnquireLEADS, out of the box is geared to track outreach to accounts and referral sources as well as track patients including admits, readmits and denial/rejection reasons.
- Track outreach to accounts and referral sources including activity and expenses.
- Create customized automated workflows to track post-admit and post-discharge activities
- View data regarding referral sources including where they send referrals to better optimize your outreach efforts.
- Integrate with your referring hospitals’ system (i.e. AllScripts, Curaspan, etc.) to receive referrals real-time without extra data entry and push admissions to your EHR system.
Our customized post-acute call center solutions ensure that every referral source, patient and their family members have an exceptional experience when searching for skilled nursing. Our clients engage our call center to avoid potential leads going to voicemail and falling through the cracks during the sales process.
- Our inbound solutions take inbound calls and referrals to ensure the every inquiry is answered and passed on to the admissions team.
- Our outbound solutions minimize readmissions by performing diligent follow-up after discharge to ensure critical post-discharge resources are provided.
- Your dedicated team works 24/7 so no calls go to unqualified representatives or voicemail
Online chat is one of the best ways to instantly communicate with potential residents and family members. Your dedicated team can answer all online chat inquiries real-time.
- We offer a range of products for online chat depending on your business needs including options for advisors to call out to the inquiring party.
- Your dedicated team is well equipped with all of the information about your facility so that they can knowledgeably answer and resolve most questions during their conversation.
Our intuitive user interface allows the sales team to work faster, smarter and more efficiently.
Don’t go with a CRM that forces you to use their terminology and set fields. Change any field label to your terminology and add a new field in less than 10 seconds!
Manage your accounts and referral sources easily. Track outreach efforts, total referrals and admits and expenses for each.
Our customizable workflows automatically prompt users to complete the next step in your customized sales process or admissions checklist.
We have integrations with EMR and billing systems, referral systems (i.e. AllScripts and Curaspan) and many other related systems.
A database of pre-loaded referral sources with statistic regarding where accounts and sources refer patients.
Track expenses for each account in the system and create expense reports easily with options to upload and store receipts.
A fully customizable report system so you can create user, regional and executive centric dashboards and reports.