Customizable Senior Housing Solutions

CRM

Our CRM, EnquireLEADS, was created for senior housing and healthcare organizations. The out of the box template is specific for these markets and can be customized to mimic each organizations terminology, sales processes and workflows.

  • Track prospects, family members, referral sources and residents through the entire sales process and beyond.
  • Integrate with your marketing, sales and call systems to centralize all of your initiatives.
  • Create campaigns to track the ROI on marketing efforts.

Call Centers

Our customized call center solutions ensure that every potential resident and their family members have an exceptional experience when searching for senior housing. Our clients engage our call center to avoid potential leads going to voicemail and falling through the cracks during the sales process.

  • Customizable inquiry intake ranging from virtual receptionists and call back-up to a full remote sales team.
  • Your dedicated team can perform outbound follow-up, handle RSVPs for events, and immediately call out to website inquiries and referrals.

Online Chat

Online chat is one of the best ways to instantly communicate with potential residents and family members. Your dedicated team can answer all online chat inquiries real-time.

  • We offer a range of products for online chat depending on your business needs including options for advisors to call out to the inquiring party.
  • Your dedicated team is well equipped with all of the information about your community so that they can knowledgeably answer and resolve most questions during their conversation.

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CRM Features

User Friendly

Our intuitive user interface allows the sales team to work faster, smarter and more efficiently.

Customizable Fields

Don’t go with a CRM that forces you to use their terminology and set fields. Change any field label to your terminology and add a new field in less than 10 seconds!

Workflows

Our customizable workflows automatically prompt users to complete the next step in your customized sales process or admissions checklist.

Template Merge

Setup customized document and email templates to quickly create letters, labels and emails.

Integrations

We have integrations with marketing automation, EHR and billing systems, call tracking, electronic contract systems, etc. Our EnquireIQ™ feature can instantly populate social, demographic and financial information about each person in your database.

Custom Reports

A fully customizable report system so you can create user, regional and executive centric dashboards and reports.

Text Surveys

Our proprietary customizable text survey system, Enquire Engage™, allows you to initiate instant surveys to residents, prospects, family members and referral sources to gather real-time feedback directly into the CRM.

Content Forum

Poststaff announcements, training material and videos and discussions in the Enquire Forum.