Increase occupancy.
Track 100% of your calls.

Stop Missing Sales with EnquireTM  Call Center Services

Increase tours, sales activity, and occupancy

Our scalable and customizable call center services support a variety of inbound and outbound calls. We are dedicated to increasing sales/admissions activity through prompt response and systematic follow-up.

 

Our solutions centralize your sales and marketing services so whether you have one property or many, your leads and referrals will get a consistent message. We also implement call centers to handle resident requests, maintenance requests, and other property management functions.

Our Products

Enterprise Solution

Receive a dedicated outsourced sales team to capture all inbound inquiries and perform ongoing follow-up with our Call-Center Solution.

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Qualify & Transfer

Capture every inbound call and ensure onsite staff is provided with the information they need to close the sale.

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Call Backup

Establish a backup team to cover the phones while your staff is away from their phone and computer.

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Standardized Communication

Enquire captures all sales inquiries and schedules appointments for your team.

  • Inbound calls
  • Outbound follow-up
  • Email and online chat
  • Website inquiries
  • Event RSVPs

Custom
Call Scripts

Enquire customizes the call script and internal tools to fit your company.

  • Custom terminology
  • Call scripts 
  • Email messaging
  • Call handling
  • Marketing themes

Multi-Application
Integration

Enquire can integrate with your current applications and systems.

  • Phone system
  • Website
  • Email and online chat
  • Clinical/billing system
  • Referral source systems

Database
Management

Enquire maintains all your data so corrections to lead information are updated real-time.

  • Record clean-up
  • Returned mail updates
  • NCOA maintenance
  • Database auditing
Calls

Answer the calls that your competitors are missing

Internet Leads

Respond to internet leads in minutes instead of days

Referrals

Work referrals faster than your competitors

Online Chat

Catch passive leads by offering online chat

Contact us to learn how you can increase your occupancy:Click Here

Increase Occupancy

Simplify your revenue cycle and grow your revenue faster by reducing sales cycle time.

Leverage our streamlined approach for answering every inquiry to increase tours and close more sales.

Increase Follow-up

80%

Increase Appointments and Onsite Visits

65%

Improve Captured Inquiries

50%

Increase Occupancy

40%

Reduce Workload

Reduce your administrative burdens and focus on enhancing the experience of your residents. Let our team service your prospects and residents.

Outsourcing tedious aspects of the resident lifecycle will reduce your time spent on paperwork and answering inquiries. Let us follow up with indecisive prospects and appointment scheduling so you can focus on your core business.

Provide Service

Your company will have designated Customer Service Associates that work directly with your staff. Stop wasting time responding to voicemails and emails, and let us handle inquiries from the prospects first contact.

Our staff will handle all follow-up including distribution of marketing materials, tour confirmations and marketing event RSVPs. Centralize your customer interaction so prospects and residents will experience consistent service on each and every contact.

Access Information

Our web-based software allows you to receive information real-time including software updates and maintenance. Utilize our online analytics and reports to manage your resources more effectively and efficiently to improve facility performance.

All of your information is stored in our cloud network so that you can access it anytime, anywhere and on any device.

Cut Costs

Your company will gain efficiency, functionality, flexibility and other cost saving benefits for a fraction of the cost.

Reduce your costs associated with hiring, training, turnover, technology hardware and software, compliance and security.

Capture Data

Our systems will ensure you always capture complete and accurate data.

Make better decisions about where to allocate resources to achieve the greatest ROI with comprehensive and customized reporting of your data.

Contact us to learn more:Click Here